Event at RK Dixon/Copy Products

Microsoft Lync ushers in a new connected experience transforming every communication into an interaction that is more collaborative, engaging and accessible from anywhere. A single interface unites voice, IM, audio, video, and web-conferencing into a richer, more contextual offering and a single identity makes it easier and more efficient for users to find contacts, check their availability and connect with them. Lync works consistently with Microsoft Office, enriching the experience of familiar applications like Microsoft Outlook, Microsoft Word, Microsoft
SharePoint, and more.

For IT, the benefits are equally powerful, with a highly secure and reliable system that works with Active
Directory, Microsoft Exchange and Microsoft SharePoint and uses Microsoft management tools to facilitate easier management and lower cost of ownership. Plus, interoperability with existing systems enables smoother
deployment and migration, and provides the organization with greater choice, flexibility and savings.

Agenda
8:00 Registration and Continental Breakfast

8:30 Introduction to Microsoft Lync 2010
Terry Stein, Microsoft Corporation
An overview of Microsoft Lync 2010 Unified Communications including hands-on demonstration and Q&A.

9:30 Break

9:45 Integrating Mobility, Contact Center and Work Groups with Lync 2010
Mark Sexauer, Altigen Communications
This session highlights Altigen Communications 100% Microsoft based Contact Center and Mobility applications integrated for Lync 2010. The presentation and demonstration will show the ability to integrate a smart phone with Lync. Altigen will also demonstrate their unified contact center solution. See how agents can use Lync 2010 or Lync phones in a contact center with call recording and ACD call routing with real time Agent and Supervisor applications.

10:45 Break

11:00 Bringing it all Together ? Lync 2010, Office 2010 and SharePoint 2010
Kathy White and Terrence McCleary, RK Dixon
RK Dixon will demonstrate all these powerful Microsoft communication and collaboration tools working together. See how these familiar applications work with Lync 2010 to increase the productivity and efficiency of your information workers.

11:45 Event Close